While the Fair Trading Act 1986 provides certain consumer protections, it's important to note that these protections have limitations, particularly concerning customized items:
a) Change of Mind: The Fair Trading Act does not require businesses to accept returns or provide refunds for change of mind, especially for customized items. Once an order for a customized item has been placed and production has begun, we are not obligated to accept a return or provide a refund simply because you've changed your mind.
b) Non-Resellable Items: Customized items, by their nature, are created specifically for the customer and are not easily resold. As such, these items are generally not eligible for return or refund unless they are faulty or significantly different from what was ordered.
c) Exceptions: If a customized item is faulty, not fit for purpose, or significantly different from what was described or ordered, your rights under the Consumer Guarantees Act 1993 still apply.
d) Order Confirmation: Before we begin production on any customized item, we will confirm the details of your order. It is your responsibility to ensure all details are correct at this stage.
e) Cancellations: Orders for customized items may only be cancelled before production begins. Once production has started, cancellations may not be possible, or may incur charges to cover costs already incurred.
We encourage all customers to carefully consider their orders for customized items before confirming, as these orders represent a binding agreement once production begins.